Giganews personal accounts are for single-member use only, and your account is restricted to a single computer / IP address at any one time.
Accessing Usenet from multiple devices or IP addresses at the same time can result in a temporary lock being placed on your download privileges. If this happens to you, simply disconnect from Usenet for at least 15 minutes, and reconnect from one single device or IP address.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.