Giganews allows up to 50 concurrent connections for Diamond members and up to 20 concurrent connections for Platinum, Silver, Bronze and Pearl memberships. There are no restrictions on the locations from which you connect, but you may not connect from multiple IP addresses at the same time. We would also like to remind you that our accounts are intended as single-user accounts.
Most newsreaders will attempt to open additional connections to the news server as you instruct them to perform additional tasks. Some allow you to specify the maximum number of connections in the settings.
If you are suddenly disconnected from our servers, or from your ISP, it may take several minutes for the Giganews servers to recognize that you are no longer connected. Please wait and try your connection again.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.