If you've been billed by Giganews but you never signed up for our service, it's likely that someone gained access to your credit or debit card information and used it to pay for our service.
Our customer success team can assist you. Please contact us and provide the following information so we can look into the charges you are seeing:
- Payment type (Visa, MasterCard, Discover, etc.)
- First 6 and last 4 digits on the card (please don't send the full card number)
- The expiration date on the card
- Amount of the charge(s)
- Date(s) of the charge(s)
- Name of the credit card holder
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.