If the credit card on file cannot be charged, the account will be put on a temporary hold until payment has been received. We will also send an email notice to the email address that we have listed on the account if the account is temporarily placed on hold for this reason.
If a temporary hold is placed on an account for this reason, simply log into the Giganews Control Panel. Once you're logged in, select the 'change billing information' link. From there, you can change the billing information, or click the 'Retry Card' button to have us try the current billing information again. Please allow 15-30 minutes for payment updates to process.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.