Our customer success team can assist you. Please contact us and provide the following information. We will be able to look into the charges you are seeing.
We need to know:
- Payment type (Visa, MasterCard)
- First 6 and last 4 digits on the card (please don't send the full card number)
- The expiration date on the card
- Amount of the charge(s)
- Date(s) of the charge(s)
- Name of the credit card holder
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.