To add a necessary registry setting:
- In the Start menu search box, type "regedit" and press ENTER
- You will be prompted to allow Administrator rights, click Yes.
 
 - Locate and click the registry subkey named HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PolicyAgent
 - On the Edit menu, point to New, and click DWORD Value
 - In the New Value #1 box, type "AssumeUDPEncapsulationContextOnSendRule" (this is case-sensitive and contains no spaces), and press ENTER.
 - Right-click AssumeUDPEncapsulationContextOnSendRule, and select Modify.
 - In the Value data box, type "2" and click OK
 - Reboot the computer
 
To configure the L2TP/IPsec connection:
- Open Network and Sharing Center in the Control Panel
- Go to the Windows Menu, then Control Panel
 - Click on Network and Internet
 - Click on Network and Sharing Center
 
 - Click Setup a new connection or network
 - Choose Connect to a workplace then Next
 - Click Use my Internet Connection (VPN)
 - In the Internet address field, type one of the server hostnames found here
 - In the Destination name field, type a descriptive name.
 - Check Don't connect now then click Next
 - Type in your Giganews Login (e-mail address) and Password in their respective fields; leave Domain blank
 - Check Remember this password
 - Click Create and then Close
 - Open VPN Connection Properties
- In the Network and Sharing Center, click Manage Network Settings
 - Right-click your new connection and click Properties
 
 - Configure for L2TP/IPsec
- On the Security tab, change the dropdown box from Automatic to Layer 2 Tunneling Protocol with IPsec (L2TP/IPsec)
 - Under the Security tab, click Advanced settings and select Use preshared key for authentication. Next to Key enter: thisisourkey
 - On the Security tab, change the Data Encryption to Maximum strength encryption to enable 256-bit encryption.
 
 
To Connect:
- In the Windows Taskbar, click on the Network icon
 - Click on your new connection, and then click on the Connect button
 - Type in your Giganews Login and Password in their respective fields and click Connect
 
To Disconnect:
- Click the Network icon on the taskbar
 - Click the name of your VPN connection, then Disconnect
 
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.
