Note: GB access limits are only enforced on Giganews' Silver, Bronze, and Pearl memberships. If you are reaching your GB access limit, you may want to consider signing up for Platinum or Diamond unlimited Usenet memberships.
When you reach your GB access limit, your account will temporarily become inactive until a new billing cycle starts. When this occurs, you have several options available to you:
You can recycle your account and start the next billing period early.
Recycling your account will start the next billing cycle immediately. This will change your billing date to the day you recycled your account.
Example: John's Silver 25GB service is billed on the 1st of the month. John runs out of allowed GB on the 15th of the month and decides to recycle early. John's GB access counter is reset to 0 (pending any "rollover" data) and John's new billing date is now the 15th of the month.
You can upgrade your account to a higher GB access level
Upgrading your account to the next level will automatically bill your account the difference in the price of your old service package and the new one. It will also automatically increase your account GB access limit to match the service package that you have just upgraded to. Your monthly billing date will remain the same.
Example: John has a 2GB account. His billing date is the 1st of the month. John accesses 1GB in one day and decides to upgrade to the 25GB account. John's new access limit is 25GB with 1GB already used. John's billing date remains on the 1st.
If you would like the entire GB access amount of your new account available immediately without any usage from before your upgrade, we suggest you recycle your old account early and then upgrade.
- You can wait for your regular renewal date to reset your GB access counter.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.